Terms & Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you are 18 years of age or older and understand and agree with the following terms and conditions.
CONSULTATION & RESERVATIONS
Due to the required time and service of the Consultant to compile your Holiday Itinerary, a consultant non-refundable fee will apply. The Consultant will discuss your holiday requirements and upon booking with Travel With A Difference the Consultant will continue to work with you regarding your holiday up to and beyond your documents being provided. If you book with Travel With A Difference the fee becomes part payment towards the holiday cost, when all components are booked.
FEES & PAYMENTS
Holiday Itinerary compile fee is payable to Travel With A Difference after discussion and before the itinerary can be compiled.
Any travel reservation or service provided by a Consultant where no commission is paid a service fee will apply.
Other fees on behalf of an airline, rail, transport or tour company or the like, as well as accommodation and venue providers may be payable via Travel With A Difference.
All deposits are non-refundable deposit/s and is required to secure your reservation and must be received within 5 working days of a reservation being made. Deposit amount required varies and details will be provided at time of your holiday costing being advised to you. Failure to pay the required deposit by the due date will result in cancellation of booked arrangements.
Payment must be received with Travel With A Difference by the due date. Final payment dates will vary and at times full payment maybe required within 24hours or at time of booking.
Any payment made by direct deposit may take up to three business days to process. If you are paying by this method, you will need to make the payment at least three business days prior to the actual due date. You must notify your consultant of your payment once it has been made.
Any payment made by personal cheque (excluding bank cheques) require five business days to process. If you are paying by this method, you will need to make the payment at least five business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us or to a Supplier, including any liability in respect of cancellation fees, before refunding the balance to you.
Credit card payments will incur a merchant surcharge. Airline, hotel, tour provide, travel insurance or Travel With A Difference the merchant surcharge options will be advised at time of booking.
Reservations made within 7 days will incur a $50 fee and additional fees and charges from travel operators or supplies may apply.
Airfare and tax payments that are ‘instant purchase’ Travel With A Difference must have received the funds before a reservation and ticketing processed or credit card at time of booking.
Other airfares including taxes, must be paid as stipulated by the airline at time of booking. Reservations will auto cancel if not ticketed by the due date. Prices are subject to change, due to currency fluctuation or fuel surcharges until your reservation has been ticketed and new charges will be advised to you.
CHANGE & CANCELLATIONS
Not arriving for your flight, accommodation or any service or arrangement incurs a 100% cancellation penalty.
The service supplier will apply amendment fees once a deposit has been paid or final payment has been made. Additional fees maybe applied if documents need to be re-issued. Travel With A Difference incurs a change fee.
Additional charges maybe charged due to the seasonality and availability of the service being amended.
Suppliers will charge cancellation fees whether before or after departure. Travel With A Difference is no way responsible for any refund applicable to any payment made to a supplier due to cancellation. Travel With A Difference has the right to retain any commission or services fees from reservations booked and cancelled.
Please be aware that for all airlines and land operators, rescheduling of confirmed services booked can apply at any time, before and after departure. The choice to reschedule a service is not that of Travel With A Difference, however before departure we will advise you of any changes made when possible. After your departure, it is your responsibility to reconfirm with all service providers for any rescheduling. This will apply mainly to all airline flights, rail and bus services and tours.
RELEVANT BEFORE TRAVEL
You must inform your Consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access prior to making a booking or at time of booking. If you do not specifically inform us we will assume that you do not have any such requirements, and the booking will be made on that basis of what was advised.
Frequent Flyer Programs:
Frequent flyer membership or loyalty program details can be added to reservations by your consultant at time of booking when you advise the details. We cannot guarantee that the Supplier will credit you with points for your booking.
Comprehensive travel insurance is highly recommended. Travel With A Difference offers optional cover for travel within Australia or Overseas. It is important to purchase the correct travel insurance policy for your requirements so you are adequately covered. Options can be found under Useful Links.
Visas are the responsibility of the traveller. For a fee your Consultant can arrange your visa. The cost of the visa and all relevant information as per the application is required. If a passport is lost by a third party during processing, Travel With A Difference is not responsible for the replacement.
Australian passport holders must have at least six months validity on their passport upon entering a country and several blank pages. All documentation must bear the same name as per the traveller’s passport.
Any visas required to enter back into Australia is the responsibility of the traveller.
If travelling on a passport other than an Australian, it is the responsibility of the passport holder to ensure they are legally able to enter the applicable country.
Travel With A Difference holds no responsibility.
Medical and/or Physical Disabilities:
If you have a medical and/or a physical disability, it is your responsibility to check first with your medical practitioner to confirm if it is suitable for you to travel and participate in the service(s) applicable to your holiday/travel arrangements. Travel With A Difference can advise the service providers so they are aware of your situation. Depending on your medical and/or physical disability the service supplier may require a letter from your medical practitioner clarifying your condition. It is the service suppliers’ right to make the decision if they can or cannot accept your participation in the service(s) provided. Your Consultant may be able to arrange medical assistance to aid with travelling, but Travel With A Difference will not be responsible for any support given by the third-party staff or medical support.
Smartraveller – DFAT:
Smartraveller is an Australian government (Department of Foreign Affairs and Trade) where travellers can be informed and be prepared before they travel. You can view information and register your travel arrangements on Smartraveller via Useful Links.
Travel documents will be collected by you from your Consultant or it can be discussed to make other appropriate arrangements. As a general rule, travel documents will be available for collection two weeks prior to departure, however this will depend on your individual arrangements.
Airline e-tickets or other documents may be able to be emailed to you.
Please discuss with your Consultant to confirm which and when will be applicable for your travel document.
You must review your travel documents carefully and advise us immediately of any errors in names, dates or timings. An amendments will incur a fee.
Our responsibility is solely to arrange a booking of a product or service in accordance with your instruction and approval. It is your responsibility to make yourself aware of all information that it is necessary or desirable to know in order to make optimum use of the Product/Service and to undertake travel generally.
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential financial loss including insolvency), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force nature or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Liabilities for acts, omissions or defaults, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators, cruise companies or any other service supplier is beyond the control of Travel With A Difference. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). We disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
“we” and “us” means Travel With A Difference and where the context permits, its employees or contract agents.
“Consultant” means an employee or contract agents of Travel With A Difference, with authority to book Products.
“you” means a person who makes a booking for a Product promoted by us on this website, or elsewhere.
“your Consultant” means the particular Consultant or Consultants with whom you conversed the booking of a Product.
“Supplier” means a third party company or person who provides Products, including a wholesaler of such Products.
“Product” means travel and holiday related products and services including accommodation, leisure activities and various forms of transport, including packaged combinations thereof.
“Travel documents” means any document (whether in electronic form or otherwise) used to confirm an arrangement with a Supplier, including (without limitation) airline tickets, hotel vouchers and tour vouchers.
FEEDBACK / COMPLAINTS please contact
If you have any enquires, feedback or complaints about this policy or our handling of your holiday. Please contact:
P: PO Box 1008, Barwon Heads 3227, Victoria
T: 03-5254 1279
E: click here >
CHANGES / UPDATES
We may amend this Policy from time to time. If we make a change to the Policy, the revised version will be posted on our website. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.
Last updated 23 October 2019.